Terms & Conditions
This is a legally binding contract between the property owner/management company and the holidaymaker. The property owner is also referred to as “we” and “us”.
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”..
A booking deposit is payable within three days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.
The balance of the rental charge, along with the breakage deposit, is payable not less than six weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.
Bookings made less than six weeks prior to the arrival date must be paid in full at the time of booking.
Cancellation by the Holidaymaker
Cancellation of the booking by the holidaymaker should be made in the first instance by email, phone or message then followed in writing and addressed to:
Becky & Dougie Hobbs-Smeath
In the event of a cancellation, we will attempt to re-let the property and if successful, a administration charge of £25 will apply. If a new customer is not found and the caravan is than unoccupied then a percentage of the full booking charge will apply depending of the time to your arrival date.
1 week or less 100% of booking fee
2 weeks of less 85% of booking fee
3 weeks or less 60% of booking fee
4 weeks or less 40% of booking fee
5 weeks or less 30% of booking fee
6 weeks or less 20% of booking fee
The remaining monies plus breakage deposit will be returned within 14 days of the cancellation, after this if the caravan then let out we shall return the full amount minus deposit and admin charge.
However, we strongly recommend you take out holiday cancellation insurance.
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
We recognise that we are all living in unprecedented and uncertain times. Whilst no one knows when the Coronavirus pandemic will be over, we are sure that everyone needs something to look forward to. For your peace of mind the Coronavirus Guarantee is in place to provide you, our guests, with reassurance over your holiday bookings.
The Guarantee is available free of charge and applies to all existing and new bookings for 2021.
In the event of:
- You consider it unsafe to come on holiday due to the continuing threat of Coronavirus
- You are unable to travel due to sickness and/or isolation due to the Coronavirus outbreak
- UK Government restrictions on travel due to the Coronavirus outbreak
- The resort you have booked is closed due to the Coronavirus outbreak
At any point within 28 days and 3 days prior to arrival you can:
- Transfer your holiday to new dates in 2021 or 2022
- If you don’t know your new dates, we will apply your original booking payment against a future holiday
- Cancel your booking and receive a full refund
SUB TERMS & CONDITIONS
- This’ allows any transfer or cancellation within the period of 28 days and 3 days prior to arrival
- Should UK Government advice significantly change in the 3 days prior to arrival, we will reactivate the Guarantee for you
- All other booking terms and conditions remain unchanged
- If you choose to amend your holiday to different dates, should your new holiday be cheaper than your existing booking, you can choose to use the difference as part payment for a future holiday or have it refunded. Should your new holiday be more expensive, you will need to pay the difference – but you will not need to pay this until the balance is due
- If you choose to cancel your holiday, you can only do this by calling us
- The Coronavirus Guarantee is available until further notice
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.
Number of Guests
The maximum number of people entitled to stay at this property is stated in your booking confirmation and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.
Pets are allowed in certain properties subject to the property owner’s agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.
We must ask that your dog be well behaved and when on the park is keep on a lead at all times.
You will find dog bin located around the park. please ensure these are used.
Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker’s party. A charge will be made for any additional cleaning required however a pet vacuum is provided for you to use. The property owner cannot be held responsible for any accident or injury to a pet during their stay.
Arrival and Departure Time
Every effort will be made to have the property available from 4pm on the day of arrival. The property must be vacated by 10am on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
Children must be supervised at all times.
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.
Return of Breakage Deposit
Your breakage deposit, minus any deductions, will be returned to you within 2 weeks of the departure.